Welcome to ElenaWords (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, services, and any related communications.

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions.

1. Services

ElenaWords provides services including:

• Website design and development.
• Website optimization to generate customer inquiries.
• Google Business Profile and Google presence setup and optimization.
• Lead management and related business support services.
• Other digital marketing and business growth services as agreed.

We reserve the right to modify, suspend, or discontinue any service at any time.

2. Client Responsibilities

You agree to:

• Provide accurate and complete information.
• Respond to requests for content, approvals, and feedback in a timely manner.
• Ensure that any materials you provide do not violate the rights of third parties.
• Maintain access credentials and account information securely.

Delays caused by the client may affect project timelines.

3. Payments and Fees

Unless otherwise agreed in writing:

• Fees are quoted before work begins.
• Payment terms will be outlined in project proposals, invoices, or agreements.
• Late payments may result in suspension of services.
• All fees paid are non-refundable unless otherwise agreed in writing.

4. Intellectual Property

Client Content

You retain ownership of all content, trademarks, logos, and materials you provide to us.

Deliverables

Upon full payment, ownership of completed deliverables created specifically for your project will transfer to you unless otherwise agreed.

We may retain the right to display completed work in our portfolio, marketing materials, and case studies unless otherwise requested in writing.

5. Website and Third-Party Services

Our services may involve third-party platforms and providers, including but not limited to:

• Google services
• Domain registrars
• Hosting providers
• Analytics platforms
• CRM and lead management systems

We are not responsible for outages, policy changes, pricing changes, account suspensions, or actions taken by third-party providers.

6. No Guarantee of Results

While we strive to improve visibility, lead generation, and business performance, we do not guarantee:

• Specific search rankings.
• Specific traffic levels.
• Specific lead volumes.
• Sales, revenue, or business outcomes.

Results depend on many factors outside our control.

7. Acceptable Use

You agree not to use our services for:

• Illegal activities.
• Fraudulent or deceptive practices.
• Distribution of malware or harmful content.
• Violations of intellectual property rights.
• Activities that violate applicable laws or regulations.

We reserve the right to terminate services if we reasonably believe they are being used improperly.

8. Limitation of Liability

To the maximum extent permitted by law, ElenaWords shall not be liable for:

• Indirect damages.
• Consequential damages.
• Lost profits.
• Lost business opportunities.
• Data loss.
• Service interruptions caused by third parties.

Our total liability shall not exceed the amount paid by the client for the specific services giving rise to the claim.

9. Indemnification

You agree to defend, indemnify, and hold harmless ElenaWords and its affiliates from any claims, liabilities, damages, losses, and expenses arising from:

• Your use of our services.
• Content provided by you.
• Violation of these Terms and Conditions.
• Violation of any applicable law or third-party rights.

10. Termination

Either party may terminate a service arrangement upon written notice, subject to any contractual obligations already in place.

Upon termination:

• Outstanding fees remain payable.
• Access to certain services may be discontinued.
• We may retain records as required by law or for legitimate business purposes.

11. Disclaimer

All services and website content are provided on an “as is” and “as available” basis.

We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where ElenaWords operates, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms and Conditions at any time. Updated versions will be posted on our website with a revised effective date.

Continued use of our website or services constitutes acceptance of the revised Terms.

14. Contact Information

For questions regarding these Terms and Conditions, please contact:

ElenaWords
Email: [email protected]